Terms of Service

These Terms of Service form a contract between you and Mathieu Colmon, sole proprietor trading as Third Layer, 31 Boulevard Dubouchage, 06000 Nice, France (SIREN 920 931 623), who operates Molted Cloud ("Molted", "we", "us"). By accessing and using Molted Cloud, you accept and agree to be bound by these Terms. If you do not agree to them, please do not use the service.

Molted Cloud is a managed service for hiring and operating always-on autonomous AI employees. Each agent runs in an isolated environment; we provide the managed service, account experience, instance operations, monitoring, and billing.

You agree to provide accurate, current, and complete information during the registration process and maintain the security of your account credentials. You are responsible for all activity under your account. You agree to notify us immediately of any unauthorized use of your account.

• You must be at least 18 years old to use our service
• You are responsible for maintaining account confidentiality
• You agree to accept responsibility for all activities under your account
• You agree to provide valid payment information for billing

You are solely responsible for managing and securing your API keys. Molted Cloud encrypts API keys at rest, but you must keep your account credentials confidential. You agree that Molted Cloud is not responsible for any unauthorized use of your API keys.

• API keys are your responsibility to manage and rotate
• Do not share your account credentials with others
• Notify us immediately of any suspected unauthorized access
• You agree to pay for all usage through your connected API accounts

Your agent environment is inaccessible to our team by default and protected by access controls. If our automated systems detect activity that may be suspicious, unsafe, harmful, or unlawful, we may temporarily lift the relevant access restrictions. This allows authorized personnel to access the relevant instance and its files or content only to investigate, protect our services and users, prevent harm, or comply with applicable law.

• Any review is limited to what is reasonably necessary for the investigation or response
• The Vault, API keys, account credentials, and authentication tokens remain inaccessible, including during an exceptional access review
• We may suspend or restrict access to an instance while an investigation is underway
• This monitoring and review does not limit any rights we may have under the Acceptable Use Policy or applicable law

You agree not to use our service for any unlawful purposes or in any way that violates these terms or applicable laws and regulations.

• No illegal activities, harassment, or threats
• No spam, malware, or security violations
• No reverse engineering or unauthorized access attempts
• No excessive resource consumption affecting other users
• No reselling or unauthorized redistribution of service
• No content that violates intellectual property rights

You agree to pay all charges and fees incurred by your account at the rates in effect when the charges are incurred. Billing occurs automatically each month on the anniversary of your subscription start date. All payments are final and non-refundable except as described below.

• Charges are billed in USD unless otherwise specified
• We reserve the right to change pricing with 30 days notice

Approved affiliates may earn a commission for eligible customers they refer to Molted Cloud. The program is discretionary and is governed by these Terms and any program details we provide to the affiliate.

• The applicable rate, duration, and eligible payments are shown in the affiliate's partner dashboard and may vary by group
• The terms shown in the partner dashboard apply to commissions generated after they take effect
• Lifetime commissions apply only when expressly shown in the affiliate's individual terms
• Commission payouts become payable once the affiliate's accrued unpaid commission balance reaches USD $50
• We may review, adjust, suspend, or end participation in the affiliate program at our discretion; this does not affect commissions already validly accrued under these Terms

We offer a 5-day trial so you can evaluate our service before committing to a paid subscription. This trial period is your opportunity to test the platform and decide whether you want to continue. Once the trial expires, your subscription automatically begins and you will be charged.

• The trial lasts exactly 5 days from activation
• You must cancel before the trial ends to avoid being charged
• If you forget to cancel and are charged, no refund will be issued — the trial period was your evaluation window
• It is your sole responsibility to track the trial expiration and cancel in time
• No exceptions will be made for forgotten cancellations, timezone confusion, or technical issues on your end

Molted Cloud provides a managed service for autonomous AI employees. Our obligation is to operate the Molted Cloud service and the isolated agent environment we provide. We do not provide support for configuring third-party services, model providers, or other third-party software outside the Molted Cloud service.

• We operate the agent environment required for the service — deployment, networking, storage, monitoring, and reasonable service availability
• If our infrastructure fails to deliver the service as described (your instance cannot be deployed or is inaccessible due to our fault), you are entitled to a prorated refund for the affected period
• You remain responsible for connecting and maintaining your model access, including any ChatGPT/Codex subscription, OpenRouter account, or other eligible third-party provider
• We do not troubleshoot API key errors, rate limits, or billing issues with third-party providers
• We do not teach or support standalone use of third-party software used with your agent; refer to the relevant provider's documentation
• If you cannot configure your agent, cannot get it to do what you want, or are unsatisfied with its capabilities or a third-party model provider, that is not grounds for a refund
• Think of it like buying a musical instrument — the store is not obligated to refund you because you cannot play it

Refunds are only issued when Molted Cloud fails to deliver on its obligations as described in the Scope of Service section above. All other circumstances are non-refundable.

• A verified, sustained service outage lasting more than 72 consecutive hours that is entirely attributable to our infrastructure (not third-party providers, not your configuration) entitles you to a prorated refund
• A billing error on our end where you were charged an incorrect amount will be corrected via credit or refund of the difference
• Where required by applicable consumer protection law in your jurisdiction
• No refund will be issued for cancelled subscriptions — cancellation stops future charges but does not entitle you to a refund for the current billing period
• No partial refunds for unused days within a billing period
• Downgrading to a lower plan does not entitle you to a refund of the price difference
• Any refund request must be made within 7 days of the charge — requests after this window will be automatically denied

We reserve the right to suspend or permanently terminate any account or agent instance that we determine, at our sole discretion, is engaging in activity or conduct that could harm our infrastructure, other customers, our team, or the integrity of our platform. This includes abusive or disrespectful conduct toward our team, support staff, or community. In such cases, no refund will be issued.

• Any activity that compromises or could compromise the security of our infrastructure will result in immediate termination without refund
• Any activity that degrades service for other customers will result in termination without refund
• Attempting to exploit, reverse-engineer, or circumvent our platform's security measures will result in termination without refund
• Using the service for illegal purposes, distributing malware, or facilitating harmful activities will result in termination without refund
• Excessive resource consumption beyond your plan's fair-use limits will result in termination without refund
• Abusive, insulting, threatening, harassing, or otherwise disrespectful conduct toward our team, support staff, or community may result in suspension or termination of your account and instances without refund
• Our determination of what constitutes abuse is final and not subject to appeal

If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting us, we reserve the right to take the following actions:

• Your account will be immediately and permanently suspended
• All data associated with your account will be deleted
• You will be permanently banned from creating new accounts
• We will contest all chargebacks with evidence of service delivery
• We reserve the right to pursue recovery of the disputed amount plus administrative costs

To operate an agent, you may need to connect your own access to a third-party model provider, such as a ChatGPT/Codex subscription, OpenRouter account, API key, or another supported provider. We are not responsible for any costs, errors, or issues arising from your use of these third-party services.

• We are not responsible for charges incurred on your third-party API accounts
• If your API key is invalid, expired, or rate-limited, that is not a service failure on our part
• We encrypt your API keys at rest but are not liable for unauthorized use if your account credentials are compromised due to your negligence
• Switching API providers or encountering compatibility issues with specific providers is not grounds for a refund

We process personal data as described in our Privacy Policy. For the content you entrust to your agents, including any personal data about other people, you are the controller and we act as your processor under Article 28 of the GDPR. These Terms are our data processing agreement, and a signed version is available to business customers on request.

• We process your content only to provide the service and according to your instructions, given through the service and these Terms
• Everyone at Molted who may access your content is bound by confidentiality
• We implement appropriate technical and organizational security measures, described in our Privacy Policy
• We use sub-processors bound by equivalent data protection obligations; their list is available on request, and business customers who ask to be notified of changes will be informed before they apply
• We help you respond to requests from the people whose data you process, and notify you without undue delay of any personal data breach affecting your content
• At the end of the service, your content is deleted as described in the Termination section, unless the law requires us to keep it
• You are responsible for having a lawful basis for the personal data you give your agents, and for not entrusting them with data you are not allowed to process

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted service. Maintenance windows may occur with notice when possible.

• We may perform scheduled maintenance with notice
• Emergency maintenance may occur without notice
• Force majeure events are excluded from liability
• Service may be temporarily unavailable due to technical issues

To the maximum extent permitted by law, Molted Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

• Our total liability is limited to fees paid in the last 12 months
• We are not liable for data loss or corruption
• We are not liable for third-party service failures
• We are not liable for content generated by your instances

Either party may terminate the service agreement at any time. Your subscription remains active until the end of your current billing period. When your subscription ends, your agents are stopped, and we may permanently delete their data from 30 days after the end of your subscription.

• You may cancel your subscription at any time from your Dashboard
• We may terminate accounts violating our policies
• Your agent remains active until the end of your current billing period
• From 30 days after the end of your subscription, we may permanently delete the data of stopped agents without further notice
• Deleting an agent or your account permanently deletes the corresponding data; it cannot be recovered
• If you want to keep your data, export it before your subscription ends

We reserve the right to modify these terms at any time. Your continued use of the service following any changes constitutes your acceptance of the new terms. We will provide notice of material changes via email.

These Terms are governed by French law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live. Before any legal action, please contact us so we can try to resolve the dispute amicably.

• Disputes between professionals fall under the exclusive jurisdiction of the courts of Nice, France
• Consumers may bring proceedings before the courts designated by the law applicable to them

If you have questions about these Terms of Service, please contact us at support@molted.cloud.