Privacy Policy

Last updated: February 2, 2025

Introduction

Molted Cloud Ltd ('we', 'us', 'our', or 'Company') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information you provide directly and information collected automatically.

• Account credentials (email, name, password hash)
• API keys and credentials (Anthropic, OpenAI)
• Instance configuration and preferences
• Billing and payment information
• Support tickets and communications
• Usage analytics and logs

How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our services
• To process your transactions and billing
• To send technical notifications and support
• To improve our platform and user experience
• To comply with legal obligations
• To prevent fraud and ensure security

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, or destruction. API keys are encrypted before storage using industry-standard encryption protocols.

• Encryption at rest using AES-256
• Encryption in transit using HTTPS
• Regular security audits and patches
• Access controls and authentication
• Data backup and recovery procedures

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time through your account settings.

Third-Party Services

We use third-party services for specific functions:

• Stripe for payment processing
• MongoDB for data storage
• Kubernetes for infrastructure
• Anthropic and OpenAI API services (if you provide API keys)
• Vercel for analytics and monitoring

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

• Right to access your personal data
• Right to correct inaccurate information
• Right to delete your account and data
• Right to data portability
• Right to withdraw consent
• Right to object to processing

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at support@molted.cloud.